A pipeline for managing enquiries/tickets from users.
Similar to an Outlook inbox but accessible by many staff
Each queue has one online question form and an unique email address (e.g. firstname.lastname@example.org)
Our subscription to LibAnswers allows for up to 6 queues only. The following queues were created based on the volume and confidentiality of enquiries received.
1. NTU Library queue
2. Circulation queue
3. RDA-Vendor Comms
4. [Decommissioned] LSP & e-Resource Access Problems queue