An "all-in-one reference and help desk platform for libraries. It integrates live chat, ticketing functionality, a searchable FAQ knowledge base, robust SMS integration, and a Systems & Services Management Tool. It also comes with Reference Analytics for powerful reference service statistics reporting". (extract from URL: https://blog.springshare.com/2016/08/15/libanswers-social-your-librarys-full-communication-platform/)
The objectives of this system are:
URL: https://libfaq.ntu.edu.sg/admin/home
Plaform: SpringShare LibAnswers
Dates | Action taken/Event |
2 January 2020 |
Launch of CEMS (Active queues: NTU Library & RDA-Vendor Comms) |
9 January 2020, 6pm | All emails sent to library@ntu.edu.sg have been redirected to NTU Library queue (library@ntu-sg.libanswers.com) |
14 January 2020 | Launch of Circulation queue (circulation@ntu-sg.libanswers.com) |
23 January 2020 | Redirect activation of NTU Application emails to Circulation queue |
17 February 2020 |
Two finalized RefAnalytics datasets launched:
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